Grattiano Terms and Conditions

Welcome to Grattiano Casino. These Terms and Conditions govern your use of our website, games, and services. By completing Grattiano register and accessing our platform, you confirm that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of this document, you must not use our services.

About Our Casino

At Grattiano, we are operated by 3-102-944465 SRL, a company registered in Costa Rica under company number 3-102-944465, incorporated on 16/09/2025, with its registered address in Provincia 01 San Jose, Canton 01 San Jose, Distrito Carmen, Barrio Escalante, Avenida Siete, Calle Veintinueve, Edificio Dos Mil Novecientos Diez, Costa Rica. We hold a valid license issued by the Tobique Gaming Commission under licence No. 0000175 (Tobique Gaming Act 2023). Our Grattiano Casino platform offers over 9,000 games, including slots, live dealer games, table games, and sports betting, to players across our target markets.

Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We at Grattiano reserve the right to request proof of age and identity at any time. When you complete your Grattiano casino login setup, you agree to provide accurate, current, and complete information.

• You may only hold one account with us
• We require full KYC verification before processing withdrawals
• We reserve the right to suspend or close accounts that violate our policies
• You must not use our services if you reside in a restricted jurisdiction

Our restricted countries include Afghanistan, Belarus, Central African Republic, China, Cuba, North Korea, Democratic Republic of the Congo, Haiti, Iran, Iraq, Israel, Libya, Myanmar, Russia, Somalia, South Sudan, Syria, United Kingdom, United States, Venezuela, Yemen, the province of New Brunswick in Canada, and occupied territories of Ukraine (Crimea, Donetsk, Luhansk, Kherson, Zaporizhzhia). We may also restrict access from Lebanon, Mali, Sudan, and Zimbabwe, and apply case-by-case review for sanctions-sensitive regions including Bosnia and Herzegovina, Burundi, Guatemala, Guinea, Guinea-Bissau, Nicaragua, Niger, and Tunisia.

Deposits and Withdrawals

Here at Grattiano Casino, we accept a wide range of payment methods for Grattiano deposit transactions, including Visa, Mastercard, Apple Pay, Google Pay, Revolut, Skrill, Neteller, MiFinity, Wise, Paysafecard, Flexepin, Binance Pay, Bybit Pay, and cryptocurrencies such as BTC, ETH, LTC, USDT, and USDC. Our minimum deposit is €20, though €25 is required to qualify for bonuses.

Our Grattiano withdrawal process requires withdrawals to be made via the same method used for deposit, including Bank Transfer, Skrill, Neteller, MiFinity, or cryptocurrencies. We apply the following limits:

• €1,000 per transaction and €3,000 per day
• €20,000 per 30-day period, with larger wins paid in monthly instalments
• Progressive jackpots are paid in full
• VIP withdrawal limits range from €500 at Level 1 up to €2,000 at Level 15, with individual limits from Level 16

We process withdrawals within three banking days once all checks are completed. Deposits must be wagered three times before a withdrawal request can be submitted. We may also require additional verification time of 3-14 days when confirming winnings with our game providers. Cash-out times vary by method: crypto withdrawals typically take 6-8 hours, Skrill up to 24 hours, and bank transfers 1-3 business days.

Bonuses and Promotions

We at Grattiano offer a generous Grattiano bonus structure, including our WELCOME PACKAGE of 400% up to €2,500 plus 350 Free Spins across your first five deposits. Our Grattiano casino bonus terms require a minimum deposit of €25, wagering of 40x the bonus amount (35x on Free Spin winnings), and completion within 10 days of activation. The maximum bet while a bonus is active is €5, and maximum conversion is capped at 50x the bonus amount.

Any Grattiano free spins winnings are credited up to €1,000 to the bonus balance, with up to €25,000 released to your real balance. Slot games contribute 100% toward wagering requirements, while table games, video poker, roulette, blackjack, baccarat, craps, and crash games contribute 0%. Live Casino games cannot be played while a bonus is active.

• Only one active bonus is permitted at a time
• Submitting a withdrawal request cancels any unused bonus
• Players from Brazil, Japan, and Hungary are not eligible for bonuses but may receive cashback
• We reserve the right to request a Grattiano promo code or Grattiano bonus code where applicable for specific promotions

We also provide Daily Cashback of up to 35% depending on your VIP level, Wednesday Reload offers, Weekend Reload bonuses, and our Mediterranean Riches Set promotions, along with our seasonal Octo Event. Our sports betting bonuses include a Sport Welcome Package of 300% up to €1,000 and a Welcome Sport Free Bet of 100% up to €500, subject to minimum odds requirements and 5x wagering within 7 days.

VIP Club and Loyalty Program

Our Grattiano Casino VIP Club consists of 30 levels, offering cashback ranging from 10% at Level 1 up to 35% at the highest tiers, increasing withdrawal limits, exclusive promotions, and a personal account manager from Level 17 onward. We also provide Bonus Map features, Achievements, Coins, a Shop, Lucky Boxes, Lucky Wheel, Daily Missions, and a Reward Center as part of our loyalty ecosystem.

Game Fairness and Providers

We work with more than 60 renowned game providers, including Pragmatic Play, Hacksaw Gaming, Evolution, NetEnt, Play'n GO, Microgaming, and many others, to bring you our Grattiano slots and live casino games. Our Grattiano live casino section, powered by Evolution, Asia Gaming, and BetGames.TV, includes Roulette, Blackjack, Baccarat, Poker, and Game Shows. We use certified random number generators and regularly audited systems to ensure fair outcomes across all our games.

Responsible Gambling

We are committed to promoting responsible gambling and provide tools such as deposit limits, self-exclusion, and reality checks. You acknowledge that gambling involves financial risk and agree to play within your means. If you believe you may have a gambling problem, we encourage you to contact our support team for guidance and resources.

Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account if we suspect fraud, bonus abuse, multiple accounts, or any violation of these terms. In such cases, we may withhold winnings obtained through prohibited activity. You may also close your account at any time by contacting our support team.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access. We are not liable for losses arising from technical failures, third-party payment issues, or circumstances beyond our reasonable control. Our total liability, where applicable, shall not exceed the amount of your deposit in dispute.

Customer Support

Our support team is available 24/7 via LiveChat and email in English, Greek, and Portuguese. For account or KYC-related questions, you may contact us at [email protected] or [email protected]. We encourage you to read our full Grattiano review of terms before contacting support so we can assist you more efficiently.

Changes to These Terms

We may update these Terms and Conditions periodically to reflect regulatory changes or improvements to our services. We recommend reviewing this page regularly. Continued use of our platform after changes are published constitutes your acceptance of the revised terms.

Governing Law

These terms are governed by the laws applicable to our license under the Tobique Gaming Commission. Any disputes shall be resolved in accordance with the Tobique Gaming Act 2023 and our internal complaints procedure, which you may access through our customer support channels.